1. Agreement to These Terms

These Terms of Service (the "Terms") are a binding agreement between you and CFS Recovery Inc. ("CFS Recovery," "we," "us," or "our") governing your access to and use of our websites, applications, member portals, communities, coaching sessions, assessments, emails, and all related content and services (collectively, the "Services").

By accessing or using the Services, creating an account, purchasing from us, or enrolling in Recovery Academy, Recovery Academy Platinum, Recovery School, or Recovery Foundations, you agree to these Terms and to our Privacy Policy, which is incorporated here by reference. If you do not agree, you may not use the Services.

If you have also signed a Service Agreement, Release of Liability, or enrollment agreement with us, that signed document governs the specific recovery system you purchased. These Terms govern everything else, and apply to the extent they do not conflict with your signed agreement.

2. Who We Are

The Services are owned, hosted, or operated by CFS Recovery Inc., a company incorporated in British Columbia, Canada, with its registered address at 1119 Chaster Road, Gibsons, British Columbia, Canada, V0N 1V4.

These Terms apply to every site, subdomain, application, member portal, and community we own or operate now or in the future, and to our official social media accounts (collectively, the "Sites"). They do not apply to unaffiliated sites we may link to or that may link to us.

You can reach us at [email protected].

3. Eligibility

You must be at least 18 years old to use the Services or to enrol in any of our recovery systems. The Services are not directed to children, and we do not knowingly collect information from anyone under 18.

We operate the Services from Canada. We make no representation that the Services are appropriate or available for use in other locations. If you access the Services from elsewhere, you do so on your own initiative and are responsible for compliance with your local laws.

4. The Services

Our recovery systems provide education, structured video modules, group and individual coaching, community access, assessments, and related support for people living with symptoms associated with CFS/ME, long COVID, fibromyalgia, dysautonomia, POTS, chronic pain, and related nervous system conditions.

We provide training, resources, and coaching. We do not do the work for you. Results depend on your individual circumstances and the effort you put in, and we do not guarantee any particular outcome.

5. Changes to the Terms and to the Services

We may update the Terms from time to time. If we do, we'll let you know by posting the updated Terms on the Site, to the App and/or may also send other communications, particularly if the update results in a material change to the Terms. Please review the Terms whenever we update them or you use the Services. If you continue to use the Services after we have posted updated Terms it means that you accept and agree to the changes. If you don't agree to be bound by the changes, you may not use the Services anymore. Because our Services are evolving over time we may change or discontinue all or any part of the Services, at any time and without notice, at our sole discretion.

6. Intellectual Property and Restrictions on Use

The contents of our Sites, including all tools, processes, frameworks, strategies, video modules, worksheets, assessments, text, graphics, and recordings, are protected by copyright and trademark law and are the property of CFS Recovery Inc. or its licensors.

Unless we say otherwise in writing, you may access and use the materials within the Sites for your own personal, non-commercial use only. You may not change, modify, delete, display, transmit, adapt, exploit, reproduce, or copy for distribution or sale any information, material, trademark, or copyrighted work on the Sites.

You specifically agree that you will not:

(a) record, duplicate, distribute, publish, teach from, or train from our proprietary materials in any manner without our express written permission;

(b) share your login credentials, Zoom links, community access, or any member access links with anyone or on any platform outside our official community;

(c) use the Services to build, market, or deliver a competing coaching or education offering;

(d) scrape, crawl, reverse engineer, or use automated means to access the Services;

(e) use the Services or the community to harass, abuse, threaten, defame, solicit, or sell to other members;

(f) post content that is unlawful, misleading, or that infringes anyone's rights; or

(g) interfere with the security or proper functioning of the Services.

Any unauthorized use or distribution of our proprietary concepts, materials, and intellectual property by you or your representatives is prohibited, and we will pursue legal action and full damages to protect our rights.

7. Links to Other Sites

These Terms apply only to our Sites, and not to the sites of any other company or organization, including those we link to. We do not maintain, create, endorse, or take responsibility for the contents, advertising, products, or other materials made available through any other site. Under no circumstances will we be held responsible or liable, directly or indirectly, for any loss or damage caused or alleged to have been caused in connection with your use of any content, goods, or services available on any other site.

Other sites may link to our Sites by permission only. To request permission, contact us at [email protected]. We may rescind any such permission and require termination of any link at our discretion at any time.

8. Content

(a) Your Content. You may provide data, messages or other content (excluding Feedback). Transcripts and summaries are automatically generated from coaching sessions. You may also consent to generation of recordings of specific coaching sessions. These materials provided by you or generated by the Services on your behalf are collectively referred to as your "Content". We do not claim any ownership rights in any Content and nothing in these Terms will be deemed to restrict any rights that you may have to your Content. We will use commercially reasonable efforts to store your Content for a reasonable amount of time, but please note that we may delete such Content in connection with our data retention policies, including after a reasonable amount of time when such Content is no longer timely or relevant. To the maximum extent permitted by law, we are not responsible or liable for the removal or deletion of any of your Content.

(b) Our use of Content. We may use your Content to provide the Services to you. We retain the ongoing right to use, modify, and create derivative works of Content to operate, develop, and improve the Services and/or to develop and offer future products or services. Certain uses require your prior explicit consent and opt-in (such as the use of coaching messages and sessions for optimizing and training AI models that power coaching tools). Please review our Privacy Policy to learn more about how we use your Content, your control over specific uses like AI training and your rights.

(c) Your Responsibility for Content. You are responsible for Content, including ensuring that it does not violate any applicable law or these Terms. You represent and warrant that you have all rights, licenses, and permissions needed to provide Content.

(d) Company's Intellectual Property. We may make available through the Services content that is subject to intellectual property rights. We retain all rights to that content.

9. Feedback

If you send us suggestions, ideas, or feedback about the Services ("Feedback"), you grant us a perpetual, irrevocable, worldwide, royalty-free licence to use it for any purpose without obligation or compensation to you. Feedback is not confidential.

10. Disclaimer: We Do Not Provide Healthcare Services

CFS Recovery does not facilitate healthcare services. While some coaches may also be healthcare professionals, they do not act in this capacity at CFS Recovery. Coaches will not offer any diagnosis, treatment, prescribing of medication, or any other clinical services. For mental health conditions or concerns, please seek help from a licensed psychotherapist or psychiatrist.

Therapy vs Coaching: Coaching does not involve the diagnosis or treatment of mental disorders as defined by the American Psychiatric Association. For mental health disorders or concerns, you must seek help from a licensed psychotherapist or psychiatrist.

Medical, financial or legal advice: Coaches cannot offer medical, financial, or legal advice. For such advice you must contact a certified/licensed medical, financial, or legal professional.

The information contained in or made available through the Services cannot replace or substitute for the services of trained professionals in any field. You should regularly consult a doctor in all matters relating to physical or mental health, particularly concerning any symptoms that may require diagnosis or medical attention. We and our licensors and suppliers make no representations or warranties concerning any treatment, action, or application of medication or preparation by any person following information offered or provided within or through the Services.

Nervous System Health Assessment. Any assessment provided through CFS Recovery is intended solely as an educational tool. It is not a substitute for medically approved tests or professional medical advice, diagnosis, or treatment. It does not provide any medical or therapeutic diagnosis and should not be interpreted as a replacement for consultation with a licensed medical professional.

Never disregard professional medical advice, or delay seeking it, because of something you read or hear through the Services. If you think you may have a medical emergency, call your doctor or your local emergency number immediately.

11. AI-Based Coaching Tools

We develop and utilize AI-based coaching tools that support all clients. These tools are powered by models that improve with insights from coaching messages and sessions of all clients (including yours) so this collective knowledge can be used for everyone's benefit. These same models power AI-based tools for your coach, such as summaries and suggestions, and help us develop new products and services.

To protect your privacy, we take steps to de-identify and aggregate data we use to optimize AI models. You can opt out at any time by emailing [email protected]. Opting out does not affect your access to the Services, your coaching, or your standing in any recovery system.

AI-generated summaries, transcripts, and suggestions may contain errors or omissions. They are supportive tools only, are not a substitute for professional advice, and should not be relied on as a record of fact. Your coach remains responsible for the coaching you receive.

12. Recordings, Transcripts and Confidentiality

Group and individual calls may be recorded so you can watch the replays. Transcripts and summaries may be generated automatically from those sessions.

Nothing from your sessions will be used for marketing or promotional purposes without your express consent.

We occasionally share positive experiences and community wins on our social media to inspire others in their recovery journey. To protect your privacy, personally identifiable information, such as full names, faces, or any other distinguishing details, will be blurred or omitted unless you have explicitly agreed to participate in a recovery interview or to have your content shared publicly.

Our communities are confidential spaces. You agree not to record, screenshot, republish, or disclose outside the community anything another member shares, and you agree not to share member access links or recordings with anyone outside the community.

13. Access, Conduct and Coaching Assignments

If we find that you are disruptive to the progress of other participants, we have the right to revoke your access to calls, the community, or the Services, with or without notice, and without refund.

Throughout your time with CFS Recovery, there may be occasions where your assigned coach changes due to scheduling, availability, or unforeseen circumstances. We are committed to facilitating a smooth transition and will prioritize matching you with a replacement coach who aligns with your goals and needs. Changes in coaching assignments do not constitute grounds for a refund or additional compensation.

14. Billing, Payments, Subscriptions and Cancellation

Please read this section carefully. It describes what you are agreeing to pay, when you will be charged, and how to cancel.

14.1 Prices and what you are enrolling in

The price, payment schedule, billing frequency, total amount payable, and length of commitment for each recovery system are disclosed to you clearly and conspicuously at the point of purchase, before you are asked to pay, and are confirmed in your order confirmation and in your signed Service Agreement. Nothing in these Terms replaces the specific pricing you agreed to at checkout.

Where a recovery system is offered on a payment plan, the total amount payable across all instalments is disclosed at checkout and may be higher than the single-payment price. You are committing to the full plan, not to a single instalment, unless your signed agreement or the checkout page expressly says the plan is cancellable.

14.2 Your authorization to charge

By purchasing, you:

(a) represent that you are authorized to use the payment method you provide;

(b) authorize us and our payment processors to charge that payment method for the full amount due, including all scheduled instalments, renewals, and applicable taxes, on the dates disclosed to you at checkout;

(c) agree to keep your payment and billing information current; and

(d) authorize us to update your stored card details through account-updater services offered by card networks, so your enrollment is not interrupted.

We do not store full card numbers. Payments are processed by third-party payment processors under their own terms.

14.3 Recurring billing and automatic renewal

Some of our offerings bill on a recurring basis. Where that applies, it is stated clearly at checkout before you purchase, and:

your payment method will be charged automatically at the interval and amount disclosed (for example, monthly), without further notice to you;

billing continues until you cancel;

we will send a renewal reminder and receipt by email where required by applicable law, and in any event we will notify you by email in advance of any price change, giving you the opportunity to cancel before it takes effect.

14.4 How to cancel

You may cancel at any time by emailing [email protected], or by using the cancellation option in your member account where one is provided. Cancellation is available through the same medium you used to enroll, and we will not require you to complete any additional step, call, or retention conversation you did not ask for.

Cancellation takes effect at the end of your current billing period. You keep access for the period you have already paid for. Cancelling a recurring membership stops future charges; it does not by itself refund charges already made, and it does not cancel the remaining instalments of a fixed-term payment plan unless your signed agreement provides otherwise.

We will confirm your cancellation by email. If you do not receive confirmation within five (5) business days, contact us again so we can resolve it.

14.5 Taxes, currency and failed payments

All prices are in US dollars unless stated otherwise, and are exclusive of any sales tax, VAT, GST, or similar tax, which will be added where applicable. You are responsible for any bank, currency conversion, or international transaction fees your provider charges.

If a payment fails, we may retry the charge, and we may suspend access until the balance is settled. Amounts that remain unpaid after notice to you may be referred for collection, and you will be responsible for reasonable costs of collection.

14.6 Refunds

All payments to CFS Recovery are final and non-refundable, except in the two situations below.

(a) Recovery Academy Platinum. Recovery Academy Platinum is the only offering that carries refund terms. Those terms, including any conditions, deadlines, and steps you must complete to qualify, are set out in the Recovery Academy Platinum Service Agreement you sign at enrollment, and we will honour them exactly as written there. If you enrolled in Platinum and want a copy of your signed agreement, email [email protected] and we will send it to you.

(b) Where the law requires it. Nothing here limits any non-waivable statutory refund, cancellation, or cooling-off right you have under the law where you live, including under the British Columbia Business Practices and Consumer Protection Act or comparable consumer legislation in your jurisdiction.

Every other offering, including Recovery Academy, Recovery School, and Recovery Foundations, is sold on a non-refundable basis. Recovery Academy is a month-to-month membership: you may cancel at any time under Section 14.4, which stops all future charges, but amounts already paid for months you have had access to are not refunded.

If we ever advertise a guarantee, its exact conditions and deadlines will be stated clearly with that offer, and we will honour it on its stated terms.

Nothing in these Terms limits any non-waivable statutory refund, cancellation, or cooling-off right you have under the law where you live, including under the British Columbia Business Practices and Consumer Protection Act or comparable consumer legislation in your jurisdiction.

14.7 Chargebacks

You agree not to initiate a chargeback or dispute with your credit card provider or financial institution for any payments made under this agreement without first contacting us at [email protected] and giving us a reasonable opportunity to resolve the issue. Any refunds, if applicable, will be issued solely by CFS Recovery in accordance with Section 14.6, and initiating a chargeback in place of contacting us first will be considered a breach of these Terms.

In the event of a chargeback, dispute, or unauthorized reversal of any payment, you will be responsible for the reasonable costs, fees, and charges we incur as a result, including administrative and legal fees. Initiating a chargeback without first raising the issue with us may result in termination of access without refund.

This section does not prevent you from exercising any right you have under law or under your card network's rules to dispute a charge that is fraudulent, unauthorized, or otherwise legally disputable.

15. Results, Testimonials and Advertising Disclosures

We want to be explicit about what our marketing does and does not promise.

(a) Results are not typical or guaranteed. CFS Recovery has helped clients regain their health, but success with any course or coaching depends on the unique circumstances of, and the work put in by, each individual participant. The experiences described in our testimonials, case studies, interviews, videos, and social media are individual results. They are not typical, they are not a promise or guarantee of the results you will get, and you should not assume you will achieve a similar outcome. Many factors outside our control affect outcomes, including your medical history, other conditions, and how much you're able to engage with the material. Some participants see significant improvement, some see partial improvement, and some see none.

(b) No health outcome is promised. Nothing on our Sites, in our advertising, or in any coaching session is a promise, guarantee, or prediction that you will recover from, cure, or improve any condition. See Section 10. We don't provide healthcare services, diagnosis, or treatment.

(c) Testimonials. Testimonials are the real, unpaid statements of actual participants, used with their permission, and are presented without material alteration of their meaning. Where a person providing a testimonial received any compensation, discount, free access, or other material benefit, or has any other material connection to us, we disclose that clearly with the testimonial. Where a testimonial has been shortened or edited for length or clarity, it still reflects the speaker's honest opinion. We do not use fabricated, incentivized-but-undisclosed, or AI-generated testimonials, and we don't suppress negative reviews.

(d) Endorsements and affiliates. If we pay a partner, affiliate, or creator to promote our recovery systems, or if we receive compensation for promoting someone else's product, that relationship is disclosed clearly and conspicuously in the promotion itself.

(e) Claims and substantiation. We aim to make only claims we can support, and to state clearly when we are describing an individual's experience rather than a general result. If you believe any claim we have made is inaccurate or misleading, please tell us at [email protected] and we will review it promptly.

(f) No professional relationship. Using the Services, reading our content, or speaking with a coach doesn't create a doctor-patient, therapist-client, or other licensed professional relationship between you and CFS Recovery or any coach.

16. Your Acknowledgements and Promises

By using the Services or enrolling in any recovery system, you acknowledge and agree that:

You are at least 18 years old, and you are entering this agreement voluntarily, without duress or undue influence, and have not relied on any representation or statement not written in these Terms or your signed agreement.

Success depends on your unique circumstances and the work you put in. We will deliver the training and support included in what you purchased; we will not do the work for you. It is your sole and exclusive responsibility to take action, engage with your coach, and implement the principles taught.

You understand that Miguel Bautista and the coaches are not medical doctors or therapists, and are sharing their own experience and research for educational purposes only.

The recovery system is designed to help with hypersensitive nervous system symptoms. It isn't designed for past trauma or for other medical conditions unrelated to your current symptoms.

No system is perfect, and we make no guarantee that you will not encounter challenges. If you do, you will bring the issue to our attention and work with us in good faith to overcome it.

You take full responsibility for your own health and safety at all times, and will participate only within the limits of your abilities. You assume full responsibility for all known and unknown risks associated with your participation.

You have done your own due diligence regarding your health, including consulting appropriate medical professionals, and you are choosing to explore an educational, coaching-based approach alongside appropriate medical care, not instead of it.

You will at all times conduct yourself in an understanding and courteous manner with CFS Recovery staff, coaches, and other members.

These acknowledgements do not waive any right that cannot be waived by law, and do not limit our liability for fraud, or for death or personal injury caused by our negligence.

17. Disclaimers of Warranty

The information, services, products, claims, topics, and materials on our Sites are provided "as is" and without warranties of any kind, either express or implied. We disclaim all warranties, express or implied, including but not limited to implied warranties of merchantability, fitness for a particular purpose, non-infringement, and the implied effectiveness of the ideas or strategies presented on the Sites, in our products, or to participants at our events. The only exception is any guarantee that is clearly labelled as a guarantee within our Sites or your signed agreement.

Neither we nor any of our licensors or suppliers warrant that any function contained in the Services will be uninterrupted or error-free, that defects will be corrected, or that the Services or the servers that make them available are free of viruses or other harmful components, or make any representation regarding the correctness, accuracy, or reliability of the results of using the Services.

18. Release of Liability, Limitation of Liability and Indemnity

(a) Release. In consideration of CFS Recovery permitting you to access, view, and use the Services, you, for yourself, your heirs, executors, administrators, successors, and assigns, RELEASE, WAIVE, and FOREVER DISCHARGE CFS Recovery Inc., Miguel Bautista, and their directors, officers, members, employees, agents, successors, contractors, heirs, assigns, coaches, and volunteers (the "Releasees") from any and all liability for negligence or otherwise, and from any and all actions, causes of action, suits, debts, costs, legal costs, contracts, claims, and demands of every nature or kind arising out of or in any way relating to the Services.

(b) Limitation. To the maximum extent permitted by law, neither we, our partners, nor any of their affiliates will be liable for any direct, indirect, consequential, special, exemplary, punitive, or other damages, including but not limited to economic loss, injury, illness, or death. Where liability cannot be excluded, our total aggregate liability to you will not exceed the amounts you paid to us in the twelve (12) months preceding the event giving rise to the claim.

(c) Your responsibility. You alone are responsible and accountable for your decisions, actions, and results, and by using the Services you agree not to attempt to hold us liable for any such decisions, actions, or results at any time, under any circumstance.

(d) Indemnity. You agree to INDEMNIFY and HOLD HARMLESS the Releasees from and against any and all liability, damage, loss, legal costs, or other expenses that they may suffer or incur by reason of any claim arising from or in any way relating to, directly or indirectly, your use of the Services, your Content, or your breach of these Terms.

Nothing in these Terms excludes or limits liability that cannot lawfully be excluded or limited, including liability for fraud or for death or personal injury caused by our negligence, and nothing limits any non-waivable statutory rights you may have as a consumer.

19. Termination

You may stop using the Services at any time, and may cancel a subscription in accordance with your agreement. We may suspend or terminate your access to all or part of the Services at any time, with or without notice, if you breach these Terms, if we discontinue the Services, or where we reasonably believe suspension is necessary to protect other members, our staff, or our rights. Sections 6, 8, 9, 10, 12, 14, 15, 16, 17, 18, 19, 20, and 21 survive termination.

20. Governing Law and Dispute Resolution

These Terms are governed by and construed in accordance with the laws of the Province of British Columbia and the federal laws of Canada applicable in it, without regard to conflict-of-law principles.

You and CFS Recovery agree to first attempt in good faith to resolve any dispute informally by contacting [email protected]. If a dispute is not resolved within thirty (30) days, you agree that it will be submitted to mediation in Vancouver, British Columbia before any court proceeding is commenced. If mediation does not resolve the dispute, the courts of British Columbia will have exclusive jurisdiction, and you consent to venue there.

If any provision of these Terms is found unlawful, void, or unenforceable, that provision will be considered severable from the remaining Terms and will not affect the validity or enforceability of the remaining provisions.

21. General

These Terms, together with our Privacy Policy and any signed Service Agreement or Release of Liability, are the entire agreement between you and us regarding the Services. Our failure to enforce any provision is not a waiver of it. You may not assign these Terms; we may assign them in connection with a merger, acquisition, or sale of assets. Nothing in these Terms creates a partnership, employment, agency, or joint venture between us.

Contact Us

CFS Recovery Inc.

1119 Chaster Road, Gibsons, British Columbia, Canada, V0N 1V4

Email: [email protected]